💰 Refund Policy (Full Content)

🧠 Introduction

At Affinetix, we strive to provide high-quality digital marketing and web development services. This Refund Policy outlines the conditions under which refunds may or may not be issued.

📌 General Policy

Due to the nature of digital services, all payments made to Affinetix are generally non-refundable once the work has started or services have been delivered.

However, we aim to maintain fairness and transparency in all our dealings.

✅ Eligibility for Refunds

Refunds may be considered in the following situations:

• If the project has not yet started
• If a payment was made by mistake (duplicate transaction)
• If we are unable to deliver the agreed service

❌ Non-Refundable Cases

Refunds will not be provided in the following situations:

• Once the project has started
• After delivery of agreed milestones
• Change of mind by the client
• Delay caused by lack of communication or required materials from the client
• Dissatisfaction based on personal preference (after agreed work has been completed)

📊 Service-Based Policy

🔹 Web Development Services

• Initial deposits are non-refundable
• Once design/development work begins, no refunds will be issued

🔹 Digital Marketing Services

• Monthly service fees are non-refundable once the campaign has started
• No refunds for partially used service periods

🔹 Paid Advertising (Ads Budget)

• Ad spend paid to platforms (Google, Facebook, etc.) is non-refundable
• Management fees are non-refundable once services begin

🔄 Revisions Instead of Refunds

We are committed to your satisfaction. Instead of refunds, we offer revisions and improvements within the agreed project scope.

⏳ Processing Time

If a refund is approved, it will be processed within 7–14 business days using the original payment method.

📞 Contact Us

If you have any questions regarding our Refund Policy, feel free to contact us: